Besprechung CS

SERVICE
STORIES

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Service Stories

THE WORLD OF THE STATEC BINDER CUSTOMER SERVICE

How to ensure that the installed packaging systems remain reliable over a long period of time? The answer is simple: With our constant support and the right machine maintenance, our bagging and palletizing systems promise decades of support. Find out what we can do as your partner and how you, as our customer, can contribute to ensuring that your packaging machines work to your complete satisfaction. Also find out what our customers say about working with us.

This is what we do

Besprechung_Karriere

What we do

THIS IS WHERE CUSTOMER SERVICE BEGINS

What happens after the commissioning of the machines?

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Service Erreichbarkeit

What we do

WORLDWIDE CUSTOMER SUPPORT

This is how we ensure the support of customers worldwide

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customer service foto

What we do

THE STATEC BINDER CUSTOMER SERVICE

The diverse tasks of the STATEC BINDER customer service

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This is what you can do

Maschinen Wartung

This is what you can do

THE CORRECT MAINTENANCE

How to ensure that the machine remains reliable for the long term

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Werkzeuge Maschine

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WHAT OPEN-MOUTH BAGGING MACHINES REQUIRE

These machine components must be cleaned and checked on a regular basis

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Wartung Maschine

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WHAT FFS BAGGING MACHINES REQUIRE

These machine components must be cleaned and checked on a regular basis

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Statec Binder Assembly Hall portal palletizer Principal-P

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WHAT PALLETIZING SYSTEMS REQUIRE

These machine components must be cleaned and checked on a regular basis

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Maschine warten und Service

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SPORADIC OR INADEQUATE CLEANING

This may occur with only sporadic or inadequate cleaning

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Statec Binder Assembly Hall System-T Form-Fill-Seal bagging machine from the front

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THE HANDLING OF CORROSIVE PRODUCTS

This should be noted for the the handling of corrosive products

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Wartung Maschine

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IMPORTANT NOTES FOR ALL INDUSTRIES

Find out what all industries should note

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Wartung Maschine

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SERVICE INSIGHTS – MACHINE CLEANING

How does a service engineer explain the importance of regular machine cleaning to the customer on site?

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Wartung Maschine

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SERVICE INSIGHTS – PREPARATIONS FOR A SERVICE

This is how a STATEC BINDER service engineer prepares for a service

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Serviceeinsätze und Besprechung

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SERVICE INSIGHTS – SERVICES AT SHORT NOTICE

What is the procedure for a service at short notice, if no booking has been made in advance?

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Maschinenhandhabung

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WHAT CUSTOMERS SHOULD KNOW BEFORE A SERVICE TAKES PLACE

What you should already know as a customer before a service takes place

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Wartung Maschine

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PLAN OF PROCEDURE OF A STATEC BINDER SERVICE

This is the plan of procedure of a STATEC BINDER service

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  • worldwide partner

  • EN ISO-9001:2015 certified

  • high quality standards

  • persönlicher Ansprechpartner

    personal contact persons

  • pfeil mit kreis

    customized solutions

  • competent consulting

  • leading supplier

  • icon erfahrung

    more than 45 years in business

  • more than 1,800 installed machines

  • in more than 85 countries

This is what our customers say

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Rauf Hajiyev, PP Bagging Team Leader SOCAR Polymer

"The lines commissioned by STATEC BINDER have revealed a large number of advantages. Starting with the high speed and high production capacity, to the user-friendly operation of the machine, which enables operators to quickly become familiar with the machine and become competent in its operation. The result was also a reduced loss of time. In regard to the high level of safety, I would like to mention that there are a large number of safety barriers that stop the packaging machines immediately in case of unsafe situations. This guarantees that the employees can complete their work safely."

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Michael Connolly - Red Mills

Michael Connolly, Director Business Development Connolly's Red Mills

"STATEC BINDER has been finding solutions for us since 1990 and I think one of the big advantages they have is people. They have a range of technical abilities, innovative competence, and commercial engagement which is really delivering real solutions to us. The best example was the development of our unique NFMS (Nutrient Fresh Management System). This is where the STATEC BINDER team has delivered the greatest benefit. Customers can now buy our products with a real shelf life of 26 months and the products are now delivered across 76 countries."

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Joe Connolly - Red Mills

Joe Connolly, CEO Connolly's Red Mills

"As the export business grew, so did the challenge of how to get beyond the island of Ireland. Since the climate in Ireland is damp, we struggled with the shelf life of the product when we went into warmer climates. STATEC BINDER was the company we were closest aligned with, so we discussed this challenge with Josef Lorger and his team. STATEC BINDER does an excellent job for us and gives us access to markets worldwide."

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Hal Garvis - Alltech UK

Hal Gervis, Director of Operations Europe Alltech UK Ltd.

"STATEC BINDER worked with us as a partner and solution provider in the true sense of the meaning. We shared a combined vision of what success meant to us. We now have a solution that will provide the basis of our operational performance in bagging the finished product for years to come. This has been achieved in partnership and collaboration with STATEC BINDER and could have only been achieved with a business relationship of this type."

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ANY QUESTIONS?
OUR TEAM WILL BE HAPPY TO ANSWER THEM FOR YOU.

We look forward to your inquiry and to supporting you with your projects.

Contact us now